Refund and Return Policy
Refund & Returns Policy
At Fluffy Friends, customer satisfaction is important to us. This Refund & Returns Policy complies with UK consumer protection laws and Google Merchant Center requirements.
Nothing in this policy affects your statutory consumer rights under UK law.
Returns
We accept returns for defective and non-defective products.
Return Window
Returns must be requested within 14 days of delivery.
Return Method
All returns are made by mail.
Return Eligibility
To be eligible for a return:
Items must be unused and in their original packaging
Proof of purchase is required
Exchanges
We accept exchanges. If an exchange is not available, a refund will be issued instead.
Return Process
To initiate a return or exchange, please contact us at:
📧 info@fluffynfriends.com
Please include:
Order number
Reason for return or exchange
Photos (if the item is defective or damaged)
Refunds
Once your return is approved:
Refunds are issued to the original payment method
Refund processing time: up to 10 business days
Return Shipping Costs
Defective or damaged items: return shipping is free
Non-defective items: customers are responsible for return shipping costs and return labels
Restocking Fees
We do not charge any restocking fees.
Non-Refundable Situations
Returns will not be accepted for:
Damage caused by misuse
Normal wear and tear
Requests made after 14 days from delivery
Order Cancellations
Orders may be canceled before dispatch
Once dispatched, returns must follow this Returns Policy
Contact Information
📧 info@fluffynfriends.com
📍 56 Camberley Drive, Rochdale, United Kingdom
📞 +44 7828 192625