Excellent product. I haven't tested its functionality yet, but it arrived quickly and was well-packaged.
Refund policy
At Fluffy Friends, your satisfaction is our priority. We understand that sometimes an item may not be exactly what you expected. This policy outlines the conditions and procedures for returns and refunds.
1. 14-Day Return Window
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. How to Initiate a Return
To start a return, please contact us at info@fluffynfriends.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fluffynfriends.com
3. Return Shipping
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Refunds
Once your return is received and inspected, we will notify you if the refund was approved or not. If approved, your refund will be processed to your original payment method within 10 business days. There are no restocking fees for returns.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at info@fluffynfriends.com
8. Contact Information
For any questions regarding our Refund Policy, please contact us:
Store Name: Fluffy Friends
Phone Number: +44 7828 192625
Email: info@fluffynfriends.com
Address: 56 Camberley Drive, Rochdale, OL11 4BA, United Kingdom
Support Days: Monday - Friday
Support Hours: 9 AM to 7 PM (GMT+00:00) Greenwich Mean Time (London)
Order Cut-off Time: 11 PM (GMT+00:00) Greenwich Mean Time (London)
