Shipping policy

Thank you for visiting and shopping at  Fluffy Friends. The following are the terms and conditions that constitute our Shipping Policy.

Shipping Destinations

Fluffy Friends. currently ships exclusively to the United Kindom.

Processing Your Order (Handling Time)

All orders placed with Fluffy Friends. are processed within 3-6 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email at info@fluffynfriends.com

Shipping Times (Transit Time)

Once your order has been processed and shipped, the estimated transit time for delivery is 8-9 business days. Please note that these are estimates and actual delivery times may vary due to factors outside of our control, such as carrier delays or unforeseen circumstances.

Shipping Costs

Fluffy Friends. offers Free Shipping on all orders to the United Kingdom.

Shipping Carriers

We partner with Royal Mail for all our shipments to ensure reliable and efficient delivery of your products.

Order Cut-off Time

The daily order cut-off time for processing orders is 11 PM (GMT+00:00) Greenwich Mean Time (London). Orders placed after this time will be processed on the next business day.

Tracking Your Order

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Fluffy Friends is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Store Name: Fluffy Friends
Phone Number: +44 7828 192625
Email: info@fluffynfriends.com
Address: 56 Camberley Drive, Rochdale, OL11 4BA, United Kingdom
Support Days: Monday - Friday
Support Hours: 9 AM to 7 PM (GMT+00:00) Greenwich Mean Time (London)
Order Cut-off Time: 11 PM (GMT+00:00) Greenwich Mean Time (London)