Terms of Service

Terms of Service

OVERVIEW

Welcome to Fluffy Friends! The terms “we”, “us” and “our” refer to Fluffy Friends. Fluffy Friends operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Fluffy Friends is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide accurate descriptions and images of our products in our online store. However, product colors or appearance may vary slightly due to differences in device screens, display settings, or lighting conditions.

While we make every effort to display our products accurately, minor variations may occur between on-screen representations and the delivered product due to device or display differences. Nothing in these Terms affects your statutory consumer rights under UK law, including your rights relating to product quality, fitness for purpose, and conformity with description.

All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Fluffy Friends reserves the right to accept or decline any order at its discretion. An order is not accepted until payment has been successfully processed and confirmation is sent to you.

Please review your order carefully before submitting it. Once an order has been accepted, we may be unable to accommodate cancellation requests. If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.

Your purchases are subject to return or replacement solely in accordance with our Refund Policy [LINK].

You represent and warrant that purchases are for personal or household use only and not for resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed and shown in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, or import charges. You agree to provide accurate and up-to-date payment and account information and authorize us to charge the selected payment method for your order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

Risk of loss passes to you upon delivery of the products to the address you provided at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services, including text, images, logos, graphics, videos, and design elements, is owned by Fluffy Friends, its affiliates, licensors, or Shopify and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution of any content is prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available.” We do not control, monitor, or endorse these tools and are not responsible for any issues arising from their use.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing third-party services is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Fluffy Friends is powered by Shopify. All purchases are made directly with Fluffy Friends, and Shopify is not responsible for any aspect of transactions between you and Fluffy Friends.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge and agree to these policies.

SECTION 11 – FEEDBACK

Any feedback you submit may be used by us without restriction or compensation. You confirm that you have the rights to any content you submit and that it does not violate any laws or third-party rights.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or modify orders if information is inaccurate, at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to infringe intellectual property rights, transmit malicious code, or engage in conduct that harms others or the integrity of the Services.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time. Obligations incurred before termination will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

Information provided through the Services is for general purposes only. Except as expressly stated, the Services and products are provided “as is” and “as available.”

Nothing in these Terms affects your statutory consumer rights under applicable UK law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Fluffy Friends and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Fluffy Friends and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions will continue in full force.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Fluffy Friends and supersede any prior agreements.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be sent to:

📧 info@fluffynfriends.com

📞 +44 7828 192625
📍 56 Camberley Drive, Rochdale, United Kingdom